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Refund policy

Returns 
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 15 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your total or partial refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 days.

 

Late or missing refunds (if applicable) 
If you have not received your refund yet, please contact us at: info@vianellonadiamurrine.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping 
To return your product, you should mail your product to: Vianello Nadia Murrine di Trebbi Davide, Calle delle Conterie 9, 30141 Murano VE, Italia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should use a trackable shipping service to guarantee that we will receive your returned item.